Customer Success Manager

🚀 We're Hiring: Senior Client Success Manager (Remote/Hybrid, UK-based)

Looking to take your client success career to the next level? Join a fast-growing company transforming risk management in the aviation industry.

We're looking for a Senior Client Success Manager to build and nurture long-term relationships with key enterprise clients. This role is all about driving retention, delivering value, and being a strategic partner to some of the most recognisable names in aviation.

🧩 What You'll Be Doing:

• Lead onboarding and ongoing training for new clients especially large, multi-stakeholder accounts

• Act as the trusted advisor for your accounts, owning everything from regular check-ins to QBRs

• Build client Success Plans that tie to real-world business outcomes

• Own retention and renewals, including growing multiyear contracts and uncovering upsell opportunities

• Partner cross-functionally with Sales, Product, Tech, and Marketing to make the client experience exceptional

• Use product usage data to spot risks and opportunities and act on them fast

• Capture and escalate feedback to drive meaningful product improvements

• Mentor junior CS team members and act as a point of escalation when things get complex

✅ What You Bring:

• Proven experience managing high-value client relationships in B2B SaaS

• Great communicator confident with C-suite and comfortable leading tough conversations

• Strong commercial instincts and a proactive mindset

• Able to juggle multiple priorities and stakeholders with ease

• Hands-on experience with CS platforms (bonus if you've used Planhat)

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.