Client Lead

The Role

This role is for a Client Director (Media), based in New York.

This role will play a key leadership role for our clients, and will lead and generate new business across these areas:

• Organisation: e.g. media operating model and organisation design
• Ecosystem: e.g. helping marketers select their agency partners and other vendors
• Accountability: e.g. analysing agency and campaign data to track and improve performance

The role itself will involve a range of activities including:

• Advise clients on their internal and external media operating model (capabilities, partners, processes, tools).
• Lead day-to-day client relationships, ensuring client contacts are engaged with regularly, on both live projects and broader industry topics
• Analyse and challenge client problems, turning ambiguous issues into actionable solutions, both within and outside of defined scopes
• Create and shape core client deliverables, demonstrating originality and critical thinking in e.g. writing workshop materials, industry POVs, pitch briefs, diagnostic assessments, client-ready recommendations-with a bias for originality and critical thinking
• Work hands-on with cross functional team to design and deliver high quality outputs (lead and drive the team, not just coordinate them) that have intellectual, analytical, and professional rigor and real-world application
• Ensure project plans are in place, status calls (internal / external) are scheduled, team members are properly briefed, and meetings are documented and actioned
• Anticipate, raise and resolve issues with key client/agency contacts on our work (e.g. timeline/deliverables) or client/agency relationships, documenting and actioning conclusions
• Lead operational aspects of client relationships (e.g. proposals, fees, contracts, NDAs, invoicing schedules)
• Support and train junior team members across our business, helping them gain understanding of our processes and build confidence interacting with agencies and clients
• Promote other services to clients/targets, and participate in new business pitches, playing a key role in preparation and presentation of proposals that are specific to the client's needs
• Actively contribute to the continuous updating of our library of services and credentials, and general knowledge sharing across the business

The Candidate

The ideal candidate will have 10+ years working in client-side, agency, or consulting roles with strong knowledge of the marketing, and advertising agency industries, and 5+ years experience in the Life Sciences vertical.

The ideal candidate will have the following:

• 10-12+ years of experience in marketer, agency, consulting, or adtech roles with strong knowledge across the marketing and advertising world.
• Deep understanding of the role and influence of media in driving value & impact for the modern marketing organization.
• Self-starter: motivated to join a growing company and prepared to actively participate in driving that growth; thrives under pressure
• Relationship management: able to build and lead client relationships with senior stakeholders across multiple functions; adept at dealing with ambiguity and finding a way to navigate through
• Stakeholder management: able to manage people (up and down, internal and external), comfortable working with senior leaders and strong personalities
• Communication (oral and written): able to simplify the complex and inspire action; confident presenter in both group and 1:1 sessions
• Negotiation skills: thoughtful and measured approach to negotiation, able to balance multiple variables in arriving at desired outcomes
• Leadership: can motivate and lead internal teams to collaborate on shared client challenges
• Intellectual curiosity: inquisitive by nature, approaching all tasks with curiosity and enthusiasm

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.