Social Intelligence Analyst (Pharma/Healthcare)

Location: Remote (U.S.-based)
Salary: Competitive, DOE

About the Role

We're seeking a Social Intelligence Analyst to join a growing insights team supporting a major pharmaceutical client. In this role, you'll transform social, digital, and competitive intelligence into strategic recommendations that shape communications, content, and business decisions.

Working alongside cross-functional teams across the U.S., UK, and Argentina, you'll monitor industry conversations, identify emerging trends, analyze campaign performance, and deliver actionable insights for global healthcare brands.

This is an excellent opportunity for someone who enjoys combining data analysis with strategic thinking in a fast-paced agency environment.

Responsibilities

• Conduct ongoing social listening, monitoring, and issue identification across pharmaceutical and healthcare conversations.
• Analyze social, digital, and competitive intelligence to uncover trends and business opportunities.
• Develop audience segmentation and stakeholder mapping to support communications and engagement strategies.
• Deliver reporting on brands, disease areas, competitors, conferences, and industry events.
• Measure social media performance across organic and paid channels, providing actionable recommendations.
• Build and maintain reporting dashboards while identifying opportunities for automation and process improvements.
• Design measurement frameworks and KPIs aligned with client objectives.
• Create compelling data visualizations and presentations that translate complex data into clear business insights.
• Collaborate with strategy, creative, and account teams to support client programs and strategic initiatives.

Qualifications

• 3+ years of experience in social listening, digital analytics, market intelligence, or insights.
• Experience within pharmaceutical, healthcare, or another highly regulated industry preferred.
• Hands-on experience with tools such as Brandwatch, Talkwalker, Meltwater, Sprinklr, Tableau, Looker Studio, GA4, or similar analytics platforms.
• Experience analyzing both social conversation data and social media performance (organic and paid).
• Familiarity with pharmaceutical communications, competitive intelligence, and conference reporting is a plus.
• Advanced Excel or Google Sheets skills, including data analysis and quality assurance.
• Strong analytical thinking with the ability to transform complex datasets into clear, actionable recommendations.
• Excellent presentation and communication skills with experience sharing insights with internal teams and clients.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

What We Offer

• Fully remote opportunity (U.S.-based)
• Competitive compensation
• Flexible work environment
• Opportunity to work with leading pharmaceutical brands
• Collaborative, international team environment
• Career growth within a growing insights and analytics practice

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.